pos4 Platform Privacy Notice

What Data We Collect on pos4

Account and Identity Information

We collect your name, email address, phone number, date of birth, and government-issued ID number when you register a pos4 account. We also collect proof of address (utility bill, rental agreement, or similar) to verify your residency. This information is mandatory for account creation and is required before you can make withdrawals.

We use this information to confirm your identity, prevent fraud and account abuse, and comply with anti-money-laundering regulations in the jurisdictions where we operate. Our verification process may take one to three business days; we will notify you by email or in-app message once your account is approved or if we need further documentation.

Payment and Transaction Data

When you deposit on pos4, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the transaction ID. We also record withdrawals, game outcomes, bet history, and account balance changes. This data is retained for audit, tax reporting, and fraud-prevention purposes.

We do not store your full payment card numbers or banking credentials on our servers. Payment processing is handled by certified third-party providers (payment gateways) that comply with PCI Data Security Standard (PCI-DSS). These processors may retain transaction metadata (not sensitive credentials) for dispute resolution and refund processing.

Usage and Game Data

We record which games you play, how long you play, your win/loss outcomes, and your betting patterns. This data helps us understand user preferences, improve our game offerings, and detect suspicious activity (such as potential account compromise or fraud patterns). We also use this data to analyze platform performance and recommend new features.

Game outcomes on pos4 (live-dealer results, slot spins, sportsbook bets) are generated by certified random-number generators and recorded. These records are kept for dispute resolution and regulatory audit purposes.

Technical and Device Information

We collect your IP address, browser type, operating system, and device type when you access pos4. We use this to ensure platform security, detect unauthorized access, optimize mobile and desktop experiences, and prevent fraud. We also use cookies and similar tracking technology to remember your preferences and session state.

Communication Data

When you contact pos4 support via live chat, email, or in-app help, we retain your messages and our responses. We use these communications to resolve issues, improve our support processes, and train our team. If you opt into marketing emails or notifications, we record your preference and send relevant updates about new games, promotions, or platform features.

Our pos4 Data Protection Policy

How We Use Your Data

We use your data to operate pos4, process transactions, verify your identity, prevent fraud and abuse, provide customer support, and comply with legal and regulatory obligations. We also use aggregated (non-personal) data to improve our platform—for example, analysing game popularity across Jakarta, Surabaya, Bandung, Medan, and Semarang to decide which titles to feature.

We do not use your data for purposes beyond those stated in this notice without your consent. We do not sell or rent your personal information to advertisers or unrelated third parties.

Third-Party Data Sharing

We share your data with the following types of partners only when necessary:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners process your deposits and withdrawals. They receive the minimum information needed to complete transactions.
• Fraud-detection services: We use third-party fraud-analysis tools to detect suspicious account activity and protect against unauthorized access.
• Compliance partners: We share identity and transaction data with compliance service providers to meet anti-money-laundering and know-your-customer requirements.
• Legal authorities: We may disclose your data if required by court order, regulatory demand, or applicable law.

All third-party partners are required to maintain confidentiality and use your data only for the purposes we authorize.

Data Security and Storage

We encrypt your data in transit using SSL/TLS protocols. Data at rest on our servers is encrypted and stored in secure data centres with restricted access. We implement firewalls, intrusion detection, and regular security audits to protect against unauthorized access, loss, or corruption.

Our servers may be located outside your jurisdiction. By using pos4, you acknowledge that your data may be processed and stored in jurisdictions with different data-protection laws than your own. We endeavour to ensure that all data transfers comply with applicable international standards.

Your Rights Regarding Your Data

You have the right to access, correct, and request deletion of your personal data, subject to applicable law and our legitimate business interests. You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request account closure at any time. Contact our support team to exercise these rights.

If your pos4 account is closed, we retain your data for the retention periods mandated by law (typically 7–10 years for financial records). After the retention period expires, we securely delete your personal information unless we are required to retain it for legal or regulatory purposes.

Cookies and Tracking Technology

We use cookies to remember your login session, language preference, and betting history on pos4. Cookies are small text files stored on your device. Essential cookies are required for pos4 to function; you cannot disable them without impairing your account access. You can manage non-essential cookies via your browser settings.

We also use analytics tools (such as page-view tracking) to understand how users interact with pos4 and improve our user interface. These tools do not identify you personally; they collect aggregate statistics.

Data Retention and Deletion

We retain your account data as long as your pos4 account is active. If you close your account, we retain identity and transaction records for the periods required by anti-money-laundering, tax, and gambling-regulation laws—typically 7–10 years. We delete non-critical data (such as marketing preferences) sooner if you request it. Game history and betting records are retained for dispute resolution and regulatory audit.

International Data Transfers

pos4 operates in multiple jurisdictions. If you are accessing pos4 from Indonesia and your data is processed by servers or partners outside Indonesia, you acknowledge that your data may be subject to different legal protections. We strive to ensure all transfers comply with applicable data-protection regulations and international standards.

Changes to This Policy

We may update this privacy notice from time to time. If we make material changes, we will notify you by email or in-app message and ask for your consent where required by law. Your continued use of pos4 after a policy change constitutes your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about our data practices, believe we have mishandled your data, or wish to exercise your rights regarding your personal information, contact our pos4 support team. We are available via live chat (English and Bahasa Indonesia), email, and in-app help. We will respond to privacy inquiries within a reasonable timeframe, typically within seven business days.