pos4 Terms of Use
When you join pos4, you enter into an agreement with us about how our platform operates, what we expect from account holders, and what you can expect from our service. These terms cover account creation, deposits and withdrawals, game rules, dispute handling, and the jurisdiction limits on where we can offer our services.
We have written these terms to be clear and transparent. They apply to all users of pos4—whether you access our live-dealer tables, sportsbook, slot games, or esports markets through desktop, mobile, or our app. If any term is unclear, our support team is available to explain it in English or Bahasa Indonesia.
By creating an account on pos4, you agree to these terms. If you do not agree to any part, do not open an account. We reserve the right to update these terms, and we will notify you of material changes. Your continued use of pos4 after an update constitutes acceptance of the revised terms.
Account Opening and User Responsibilities
When you open an account on pos4, you confirm that you are at least the minimum legal age for gaming in your jurisdiction and that you have the legal capacity to enter into this agreement. You are responsible for keeping your login credentials confidential. We do not ask for your password; if someone claims to represent pos4 and requests your password, ignore them—that is not how we communicate.
You agree to provide accurate information during registration. If we later discover that your account details are false, we may suspend or close your account. You are responsible for all activity on your account. If you believe someone else has accessed your account, notify our support team immediately.
You agree not to use pos4 for unlawful purposes—no money laundering, fraud, or other criminal activity. You agree not to interfere with our systems, attempt to gain unauthorized access, or exploit vulnerabilities. Violation of these obligations may result in account closure and potential reporting to authorities.
Deposits, Withdrawals, and Payment Methods
pos4 accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, or e-wallet. When you deposit, the funds become your balance on pos4 and are held in trust for you. You alone are responsible for ensuring you have the legal right to transfer funds via your chosen method.
We do not charge deposit fees, but your bank or payment provider may. Withdrawals are processed after account verification and follow your requested payment method's standard hold times for fraud prevention. We do not guarantee subject to verification; processing depends on banking schedules, especially around holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi when banks operate on reduced schedules.
You may not use pos4 to transfer funds to or from other users. All deposits must come from a legitimate source in your name, and all withdrawals go to accounts registered to you. Third-party transfers are prohibited.
Game Rules and Bonuses
Each game on pos4—whether live dealer, slot, sportsbook, or esports—has its own rules, odds, and payout structure. We display these rules before you play. By participating, you accept them.
If we offer bonuses (welcome offers, seasonal promotions, or loyalty rewards), they come with terms. These terms may include wagering requirements, bet restrictions, game limitations, or expiry dates. We will communicate bonus terms clearly. Any dispute about bonus eligibility is resolved by our interpretation of the stated terms.
Fair Play and Outcomes
Our live-dealer games use real cards, real wheels, and real dice broadcast from our studio on camera. Outcomes are determined by physical events, not software. Our software-based games (slots, some sportsbook outcomes) use certified random-number generators. We do not control individual outcomes; we cannot guarantee wins or returns.
If we detect fraud, collusion, or abuse of our systems, we reserve the right to void bets, close accounts, and forfeit balances. This includes suspicious patterns suggesting match-fixing in esports or coordinated manipulation of sportsbook odds.
Our Policy on Data, Disputes, and Jurisdiction
Data Protection and Privacy
pos4 protects your personal and payment data with industry-standard encryption (SSL/TLS). We do not share your data with third parties except as required by law or to process your deposits and withdrawals. Our privacy policy (linked below) explains in detail how we collect, use, and protect information. By using pos4, you agree to data processing as described in our privacy policy.
Dispute Resolution
If you have a dispute with us—about a bet, a withdrawal, a bonus, or any other matter—contact our support team first. We will investigate and respond within our normal service window. If you are not satisfied with our response, you may request escalation to our management team. Most disputes are resolved through this process.
If a dispute cannot be resolved informally, you agree to attempt mediation before pursuing legal action. We will work in good faith to reach a fair resolution.
Jurisdiction Notice
pos4 services are available only in jurisdictions where local law permits online gaming. We do not knowingly offer our services to users in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of pos4 comply with your own jurisdiction's laws.
Specifically, users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access pos4 services where applicable law permits. Users in all other jurisdictions should verify local regulations before opening an account. We reserve the right to restrict or suspend access to users in jurisdictions where legal uncertainty exists.
These terms are governed by the laws applicable to pos4's jurisdiction of operation. Any legal proceedings arising from your use of pos4 shall be subject to the jurisdiction and venue specified in our legal notice.
Account Closure and Suspension
We may suspend or close your account if: you violate these terms; you provide false information; you engage in fraud or abuse; your account is inactive for an extended period; or we reasonably believe continued operation of your account poses a legal or compliance risk. If we close your account, we will attempt to notify you and provide information about your balance and any outstanding claims.
Limitation of Liability
pos4 provides its platform and games "as is." We aim to maintain service continuity, but we do not guarantee uninterrupted availability. We are not liable for losses arising from technical failures, internet outages, or events beyond our reasonable control. Your use of pos4 is at your own risk. We are not liable for lost profits, indirect damages, or consequential losses from your use of our platform.
Summary of key points
- You must be of legal gaming age and provide accurate account information.
- Account verification (ID and address) is required before withdrawal.
- Deposits and withdrawals use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks.
- Each game has its own rules; bonuses come with terms we communicate upfront.
- We use certified random-number generators for slots and fair dealing for live tables.
- pos4 services are available only where local law permits; you are responsible for compliance.
- Disputes are resolved through our support process; escalation to management is available.
- We may close your account if you violate these terms or pose a compliance risk.
Contact and Updates
If you have questions about these terms, contact our support team via live chat, email, or in-app help. We operate in English and Bahasa Indonesia. We will update these terms from time to time; material changes will be communicated to you, and continued use of pos4 after such notification means you accept the revised terms.
For our standard security practices policy, account security guidelines, and other important documents, visit our legal section. You can also request a copy of these terms or any other document directly from our support team.